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Gina Raimondo
Governor
What is the Rhode Island Best Rx Savings Program?
Rhode Island’s Best Rx Savings Program has been designed to lower the cost of prescriptions for eligible residents of Rhode Island.
 
Dispute Resolution Procedure

Except as otherwise required by applicable state law, the following is Rhode Island Best Rx Discount Program’s dispute resolution procedure: If for any reason you become dissatisfied with the level of service provided by Rhode Island’s Best Rx Program, you may contact our Customer Service Department, toll-free, at: (877) 309-5811. Rhode Island’s Best Rx cardholders always have the option of filing a complaint or asking any question in writing. Please address your inquiries to:

Rhode Island’s Best Rx Program
c/o EnvisionRxOptions
P.O. Box 89698
Tampa, FL 33689-0411

Rhode Island’s Best Rx Program will provide a written response to your inquiry within fifteen (15) days of receipt. When submitting your inquiry, please include the following:

  • Your name, address and telephone number
  • The details surrounding the reason for your inquiry or complaint
  • Information concerning the efforts that you have made to resolve the matter
  • All responses that other parties have made in response to your complaint
  • How you would like to see that matter resolved
 
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Copyright 2020 Rhode Island | Privacy Statement Under Rhode Island law, e-mail addresses are public records if you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or writing.